Following the changes in legislation on 1st June 2019 our agency permitted payments when renting with Porter Property Services are as follows;
Refundable Holding Deposit
Payments in the event of a default
Landlords and letting agents may require a tenant to make a payment in the event of a default (e.g. requesting a replacement for a lost key). The amount charged cannot exceed the loss suffered by the landlord.
Charging to vary a tenancy - £50 charge inclusive of VAT
Payment on termination of a tenancy
Council Tax payments
Payments for the provision of utilities
Payments for a television licence
Client Money Protect
Porter Property Services are a member of Client Money Protect. This means that we are regulated in the way client money is held and used and our clients’ money is safeguarded whilst in the custody of us as an agency. For more details on the scheme please visit the website below where you can also verify our membership;
Client Money Protect (CMP) is a government approved Client Money Protection Membership Scheme that protects any money held by its Members on behalf of their clients should the member misappropriate it. The business was formed in 2014 – originally as the UK’s first voluntary client money protection scheme outside of the traditional agent trade body organisations – and is also recognised in Scotland (under the Scotland Lettings Code of Conduct) and in Wales (under Rent Smart (Wales)
Porter Property Services are a member of the Property Redress Scheme. The scheme are authorised by the Department for Communities and Local Government to offer redress to Lettings and Property Management Agents and the National Trading Standards Estate Agency Team (formally the OFT) to offer redress to Estate Agents.
The Property Redress Scheme is a trading name of HF Resolution Ltd which is a wholly owned subsidiary of HFIS PLC. HF Resolution Ltd is an Introducer Appointed Representative of HFIS PLC for Financial Conduct Authority purposes.
If you have a problem or grievance relating to the service, you have received from Porter Property Services please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.
If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Owner of the company. The Owner will try to resolve the matter as soon as quickly as possible after you raise your complaint, although whether this is possible will depend on the complexity of the complaint.
Alternatively, you can email firstname.lastname@example.org
An acknowledgement email will be sent to you within 3 working days. It will also:
Set out our understanding of your complaint and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
Your letter should state why you are still dissatisfied and what further action you wish Porter Property Services to take to fully resolve your complaint. The owner will fully investigate your complaint as quickly as possible and provide a formal written outcome of our findings, this will be provided within 15 working days of your written complaint.
If you remain dissatisfied you are welcome to request a detached review of your complaint, this will be undertaken by staff not directly involved in the transaction and a final response will be provided within 15 working days of your request.
If you are still not satisfied with the steps taken by Porter Property Services, you can write to:
Property Redress Scheme
0333 321 9418